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Legal

Complaints Policy

Last updated: 11 May 2026

At RiseOn, we aim to deliver a high-quality service and value all feedback. If you are dissatisfied with any aspect of our service, please inform us so we can review the issue promptly and fairly.

How to Make a Complaint

Please email us with the following details:

  • Your full name
  • Contact information
  • Relevant account or order details
  • A clear description of the issue
  • Any supporting evidence (screenshots, timestamps, etc.)
complaints@riseon.io

What Happens Next?

  • We will acknowledge your complaint within 2 business days
  • We will investigate and aim to provide a full response within 14 days
  • If the issue is complex and requires more time, we will keep you informed throughout the process
  • All complaints are reviewed by our support and compliance oversight team

Escalation

If you are not satisfied with the outcome, you may request that your complaint be reviewed by a senior member of our compliance oversight team.

Because RiseOn provides technology and trading signals only and does not offer regulated financial, investment, or advisory services, complaints relating to regulated financial activities should be directed to your broker or financial service provider.